Dear Valued Traveller,

due to the rapidly changing travel regulations our customer centre receives hundreds of emails each day. Before sending us an email, kindly read the main related articles and FAQ below. We are happy to answer any further questions you might have.


Office Hours

MO – FR 9am – 5pm

We can only process applications and reply to emails during office hours.

Still have questions? Please send us an email by choosing the topics below.